Our Services

How can we help you?

HELPnet is designed to be helpful. Whether you need systems administration, a laptop build, or even just somebody to fill in because your IT Pro is overwhelmed or retiring, HELPnet is here to help.

See pricing for all services.

Departmental Support
Consider HELPnet your problem-solving team. If you’re understaffed, your IT Pro is retiring, or you’re just stuck, our friendly support staff can provide you with answers to your questions, computer diagnostics, and troubleshooting. HELPnet can be your go-to resource for your comprehensive IT needs. Visit our Departmental Support page for more in-depth information. 

SMART Services
Through a partnership with UITS Enterprise Systems Administration and UITS Database Administration, HELPnet provides systems administration and server management for any server in any department at IU. We offer multiple levels of support to choose from, and customizable add-on services. For more information, please visit https://smart.iu.edu

Endpoint Management Services
HELPnet's Endpoint Management Services (EMS) team delivers centralized endpoint management IT Solutions for a variety of OS platforms. These services allow organizations to effectively manage their computer endpoints in a more efficient and secure manner. Visit our Endpoint Management Services page for more information. 

Life Cycle Inventory
Save your IT Pros the trouble of buying and building hardware and computers. LCI is focused on end user workstations / laptops. We can also monitor your technology budget, helping to keep you on track and on budget with up-to-date machines. For more information, please visit our LCI information page.

IT Policy Alignment Consultation (ITPAC)
Reduce your department’s IT security and internal audit risk by having in-depth confidential discussions with your IT staff, regarding your existing IT procedures and workflow to ensure that your IT services are aligned with IU IT security policies. Please visit our IT Policy Alignment Consultation page for more information.

Migration Services
Our experts can facilitate your physical move into the IU Data Center. We use our internal UITS contacts to grease the wheels on DNS changes, new vLANs, firewall migrations, and the physical move itself.