What is HELPnet?
HELPnet is a department within UITS that assists in the technological needs of any Indiana University department, academic program, or research center. HELPnet provides both cost-recovery and generally funded IT services to the University at large.
HELPnet Technology Services exists to ensure a motivated and cooperative support staff to assist in the technological, security, and telecommunication needs supporting the goals of Indiana University.
UITS HELPnet Technology Services exists to ensure a motivated and cooperative support staff to assist in the technological needs of individuals, academic programs, research centers and institutes, auxiliary units, and external public and private agencies supporting the goals of IU.
By essentially sharing an IT department, HELPnet clients reap the rewards of having a large, competent, and professional IT staff at a greatly reduced cost.
The Deans and decision-makers of our client organizations no longer suffer the IT headaches of budgeting every IT purchase or expense, preparing for life-cycle funding of hardware, or managing the personnel needs of an IT staff.