The HELP network (HELPnet) was started in 1989 as the first IUPUI production computer network for an academic unit. Since that time, HELPnet has evolved and grown substantially into a series of technology services and resources that assist various organizations within the university to meet their technology goals. With its diverse customer portfolio that spans the entire university, HELPnet provides technical assistance to units like the Kelley School of Business, School of Public and Environmental Affairs, The Dean of Students, Indiana University Police Department, Lilly Family School of Philanthropy, School of Liberal Arts, and many other organizations that vary in size and scope throughout the university.
The HELPnet Technology Services team has developed into a combination of professional and technical staff who has hundreds of years of cumulative experience in a wide array of technologies. These team members work with competence and expertise to support a variety of resources available to faculty and staff. HELPnet regularly deploys new technologies to ensure a state of the art computing infrastructure that is flexible in order to meet the needs of our clients in a secure and easy to use environment.
HELPnet works exclusively with other UITS departments to provide a high-availability, highly-redundant environment for its servers, with firewalls, backup power, extensive storage capacity, climate control, as well as “onsite” and “offsite” locations for backup media. The server environment is monitored 24 hours a day by our Central Systems Team staff to ensure that your data is safe and secure.